Upgrading Your Web Browser
Safari - OSX Updates To upgrade your Safari browser, you will need to upgrade your OSX to the latest version, El Capitan. The newest version of Safari is part of this bundle. This can take a long time depending on your internet connection, and you won't be able to use the machine while it is upgrading—it's best to…
14-Mar-2025
Why Do Merchants Want EMV?
In 2016, credit card standards changed so that in the case of a fraudulent transaction, if a merchant was not using EMV, the liability would fall on the merchant. Many shops are now looking to switch to EMV so they can avoid that liability. Liability does not matter for non-swiped transactions, so the customer can…
14-Mar-2025
How do I add my logo to my email signature?
Adding your store logo to your email signature for system emails is a great way to improve your branding! It's also easy to set up in the Floranext dashboard. Go to Settings > Store Info and scroll down to Logo for Emails, click Choose File, browse and upload your file from your computer, and Save at the top of th…
14-Mar-2025
How do I switch to Floranext from my current website?
My current website is with a wire service, how can I switch my site to Floranext? Switching to a Floranext florist website is easy! There is no "downtime" or loss of service to your existing website. If you don't own your domain, we can help! * Click here and fill out a help ticket, including which wire servic…
14-Mar-2025
How do I use or access a vanity email with Floranext?
Free emails are addressed in the format [email protected]. These are provided by free services and don't require any setup or coordination with Floranext. Vanity emails, on the other hand, are in the format [email protected] and require a particular setup with Floranext to handle your Floranex…
14-Mar-2025
How do I clear my browser cache?
Clearing your browser cache will cause any cached versions of your Floranext POS and Website to be removed from your computer so the most recent version will be seen. It is easy to complete in 2 steps and can resolve common minor issues like: * Saving a page doesn't seem to save changes * Settings just changed sti…
19-Mar-2026
What are the minimum software and computer requirements for Floranext?
Virtually any new commercially-available computer will be able to run Floranext with no problem, but if you're attempting to use older computers, it's worth checking your computer specs to ensure they are compatible with Floranext. Windows Laptop/ Desktop (Most Recommended) To use Floranext on Windows, you'll need …
08-Oct-2025
What are Floranext's support hours and how can I get assistance with my Floranext software?
Find Answers Online You're here now! Search the Floranext database for some quick reference. You can access our database from your Floranext dashboard as well, just mouse over the question mark icon in the upper right and click Help & Support. Need further assistance? Contact us! We're closed the following holiday…
14-Mar-2025
What information can be imported into Floranext?
When transitioning to the Floranext from another POS or website, some data can be brought forward with you. This includes customer information, house accounts and balances, and product details. Import File Formats We can only accept files for import in the following spreadsheet formats: * .xls * .xlsx * .csv We…
14-Mar-2025
How can I track my employees' time?
Floranext does not currently offer a time clock or payroll features, but below are some services we recommend for these purposes. Note that most paid services will offer a free trial for employers. feature Time Clock Only * Time Clock Wizard (free) * Time Clock Free (free) * Time Clock Clockify (free) Time Clock…
14-Mar-2025
